Legal

Privacy Policy

Last updated: 21 May 2026

Who we are

This website is operated by VISIONLOCK SECURITY LTD, a private limited company registered in England and Wales. Company number: 17216910.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: [email protected]

What information we collect

Contact form data

When you submit an enquiry through the contact form on this website, we collect the information you provide, which may include:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Your company or organisation name (if provided)
  • Property type
  • Service interest
  • Property location
  • Preferred timeframe (if provided)
  • The content of your message

This information is provided voluntarily by you and is used solely for the purpose of responding to your security system enquiry.

Website usage data

If this website uses analytics tools, limited technical data may be collected automatically, such as pages visited, browser type, device type and approximate geographic location. This data is anonymised and aggregated and is not used to identify individuals.

Please refer to the Cookie Policy for further detail.

Lawful basis for processing

We process your personal data on the following bases under UK GDPR:

  • Consent: where you have explicitly ticked the consent box on the contact form before submitting your enquiry.
  • Legitimate interests: to respond to your enquiry and manage our business communications.

How we use your information

Information submitted through the contact form is used to:

  • Respond to your security system enquiry
  • Discuss the details of the service interest you have indicated
  • Follow up on any ongoing correspondence related to your enquiry

We do not use your information for unsolicited marketing without your express consent.

Data retention

Enquiry data is retained for as long as is reasonably necessary to manage the enquiry and any related communications. Data is reviewed periodically and deleted when no longer required.

Sharing your information

We do not sell, rent or otherwise transfer your personal data to third parties except:

  • Where required by law or a lawful order
  • Where a third-party service provider is used to process enquiries on our behalf (for example, a form processing service), subject to appropriate data processing agreements

Any third-party form processing service used is listed in our Cookie Policy.

Your rights under UK GDPR

You have the following rights in relation to your personal data:

  • The right to be informed about how your data is used
  • The right of access to your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten") in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to data portability in certain circumstances
  • The right to object to processing based on legitimate interests
  • Rights in relation to automated decision-making and profiling

To exercise any of these rights, please contact us at [email protected].

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The date at the top of the page reflects the date of the most recent update. Continued use of this website after an update constitutes acceptance of the revised policy.

Contact

VISIONLOCK SECURITY LTD
Company number: 17216910
Registered office: 39 Swallowfield, Willesborough, Ashford, England, TN24 0BX
Email: [email protected]